Process
How we work
Our process for turning your problem into working software. No mysteries. No surprises.
The short version
- 1.You tell us what's broken
- 2.We figure out if software can fix it
- 3.We agree on scope and price before building
- 4.We build it, you review it, we iterate
- 5.You get working software and we stick around for support
01
Discovery
1–2 weeksUnderstanding before building
- →1-2 calls to dig into your situation
- →We ask a lot of questions (sometimes annoying ones)
- →We might tell you custom software isn't the answer
Output: A clear picture of whether this project makes sense and what it would involve.
02
Planning & Proposal
~1 weekScope, price, and timeline — before we start
- →Exactly what we'll build (and what we won't)
- →Fixed price for the defined scope
- →Realistic timeline with milestones
Output: A proposal you can say yes or no to, with zero ambiguity about what you're getting.
03
Design
1–2 weeksMaking it real before we build it
- →Wireframes showing how screens will work
- →User flows mapping the key journeys
- →Catches misunderstandings before they're expensive
Output: Approved designs that guide development.
04
Development
2–16 weeksBuilding the thing
- →Weekly (or more frequent) demos of working software
- →Regular check-ins on progress
- →Your feedback incorporated continuously
Output: Working software that does what we agreed it would do.
05
Launch
1–2 weeksGetting it into the real world
- →Deployment to your environment
- →Data migration if replacing an existing system
- →User training and documentation
Output: Software running in production, used by real people.
06
Support & Evolution
OngoingWe don't disappear after launch
- →Bug fixes included for 30 days post-launch
- →Ongoing support via retainer or per-incident
- →Feature additions as your needs evolve
Output: Your choice: walk away with docs, ongoing partnership, or handoff to your team.
Partnership
Mutual expectations
What we expect from you
- ✓A decision-maker available for reviews
- ✓Response to demos within 48 hours
- ✓Honesty about constraints and concerns
- ✓Trust the process (we've done this before)
What you can expect from us
- ✓No surprises on price — ever
- ✓Honest timelines, even when you don't want to hear it
- ✓Regular, clear communication
- ✓Working software, not slideware
- ✓You own the code, the data, everything